[Completed] Server Maintenance - 29/09

Update (6:30AM CET - 2/10):
Happily, the verification process on s49.filefactory.com has now completed successfully.  We had to replace another hard drive which failed during the initial verification process, which is why this server took so much longer to bring back online than the others.

No data was lost due to the additional hard disk failure, and the sever is now back online.

We apologize again for the inconvenience caused by the extended downtime to this server.

Update (11:30PM CET - 30/9):
The verification process on s49.filefactory.com has passed 90% completion.  We should be able to bring the server back online shortly.

We apologize again for the inconvenience this may be causing.

Update (8:15AM CET - 30/9):
Unfortunately, we have had to restart the verification process on s49.filefactory.com.  As such, we are estimating that the server will most likely be offline for another 12-16 hours at this stage.

We apologize for the inconvenience this may be causing.

Update (1:10AM CET - 30/9):
The following servers are being brought back online:

  • s47.filefactory.com
  • s48.filefactory.com
  • s51.filefactory.com

We are still waiting for the verification process to complete on: s49.  It is ~75% complete so far.

Update (10:30PM CET):
The following servers are being brought back online:

  • s45.filefactory.com
  • s46.filefactory.com
  • s50.filefactory.com
  • s52.filefactory.com

We are still waiting for the verification process to complete on: s47, s48, s49 & s51.  The verification process on those servers is around 60% - 90% complete.

Update  (1:00 PM CET):
Disk verification is around 25% complete.

Update  (10:45 AM CET):
The disks have been replaced and the verification process is now being started on each server.

Update  (9:00AM CET):
The servers have been taken offline for maintenance.

Original Post (3:40AM CET):
Starting at 9AM CET today (29/9) the following storage servers will be temporarily taken offline for maintenance:

  • s45.filefactory.com
  • s46.filefactory.com
  • s47.filefactory.com
  • s48.filefactory.com
  • s49.filefactory.com
  • s50.filefactory.com
  • s51.filefactory.com
  • s52.filefactory.com

We will be replacing failed or failing hard drives in each server.  We have opted to perform all of the replacements at once to minimize downtime and attempt to reduce the inconvenience caused by this maintenance.

We will endeavor to get the servers back up and running as soon as practically possible - please note that we will need to verify the integrity of each disk after it's replaced, to ensure there is no data corruption.

This article will be updated when more information becomes available.

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